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Return and Refund Policy

First, if you have a need to consider refunds and returns, you most likely purchased a product from us. Which means we owe you a “thank you!” We at Setiba Aesthetics Group is committed to make our customers and clients always happy, and as such we promised to do our very best to deliver great customer, service and product experience, and we assure you that we will make right any hiccups that will happen along the way. With that being said, here are the details of our returns and refunds policy:

Returns

– You may return most new, unopened items within 14 days of purchase for a full refund

– Products must still be in its good condition (to know more please call 805 703 0000)

– Your item must be in the original packaging.

– Your item needs to have the receipt or proof of purchase.

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Refunds

You may drop by at our clinic to get your refund or expect to receive a refund within one(1) to two(2) weeks once we have received the shipped product.  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

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Contact Us

If you have any questions on how to return your item to us, contact us at

805.703.0000 or email us at inquiry@setibagroup.com.